BIRMINGHAM, UK. August 25th, 2026 – Slink has launched the Slink Platform, a new technology management platform that brings IT support, automation, security, device management and service visibility together in a single customer experience. The company is positioning the platform as an alternative to the traditional managed service provider model, giving growing businesses greater control and visibility over their technology.
For decades, outsourced IT has largely operated around the support ticket. A user has a problem, submits a request and waits for a technician to carry out the work behind the scenes. Slink believes the relationship between businesses and their IT providers should be more connected, transparent and proactive.
The Slink Platform provides customers with a central place to manage their technology environment, bringing together IT support, employee lifecycle management, devices, security, projects, service performance and automation.
Rather than simply providing another IT portal, Slink is building a technology operating layer that allows customers to see, request, approve and increasingly automate the work required to run their technology.
At the heart of the platform are Action Requests, structured workflows that turn common IT processes into controlled and increasingly automated actions.
Employee offboarding is one example. Instead of emailing a support desk and relying on a technician to manually work through a checklist, an authorised user can initiate the process directly through Slink.
Following the customer’s agreed approval process, the platform can execute predefined actions such as locking accounts, removing access and securing devices, while maintaining a complete audit trail showing what was requested, approved and completed.
Slink is extending the same approach across onboarding, access management, device management and other recurring technology processes.
The platform also provides customers with greater visibility into their technology environment and the services Slink delivers.
Slink’s longer-term vision is to connect technology management, service delivery, security data and automation within one experience, reducing the number of separate portals, emails and manual processes businesses need to rely on to manage their IT.
“The IT experience hasn’t changed enough. You raise a ticket, wait for somebody behind the scenes to do something and often have very little visibility of what is happening. We want IT to feel like the modern software businesses use every day. Simple, transparent, connected and increasingly automated.
“We’re not building a better ticket portal. We’re changing the relationship businesses have with their technology provider,” said Tom Johnson, CEO of Slink.
The platform will continue to develop with additional integrations, Action Requests, automation capabilities and customer controls.
Slink’s ambition is to make managing business technology significantly easier while redefining what growing businesses should expect from their IT partner.
