Adepteq findings highlight the importance of search, findability and confidence in everyday SharePoint use
LONDON, UK. October 5th, 2026 – For organisations that have already achieved widespread SharePoint adoption, the next challenge may be making the platform easier to navigate and use effectively. New research from Adepteq suggests that users continue to encounter difficulties when searching for and identifying the information they need.
The findings come from Adepteq’s SharePoint User Experience Report, which gathered feedback from 110 SharePoint users. The research shows that high levels of daily usage coexist with concerns around search, findability and confidence in locating content.
According to the survey, 81% of respondents use SharePoint daily. 38% experience findability challenges weekly or daily, while 36% say better search would have the biggest impact on their user experience.
60% of respondents describe themselves as confident SharePoint users and 68% trust that documents are stored correctly. 95% identified at least one workplace benefit from an improved SharePoint experience.
Although the research does not reflect the experience of every SharePoint user, the results suggest that some organisations may now be shifting their focus from encouraging adoption to improving what happens after users enter the platform.
For many organisations, SharePoint projects have traditionally focused on adoption through migrations, intranet deployments, governance frameworks and user training.
Adepteq’s research suggests that, for some users, further improvements could come from making information easier to organise, surface and discover.
The survey found that respondents were broadly positive about SharePoint’s role in collaboration and document management. At the same time, finding specific information remained a recurring challenge.
As organisations continue to invest in digital workplaces and Microsoft 365 technologies, the findings raise the question of how success should be measured once adoption has been achieved.
“Many organisations have worked hard to encourage adoption and improve engagement with SharePoint,” said Phil Cave, Technical & Digital Transformation Director at Adepteq.
“Our survey suggests that usage alone may not tell the whole story. Respondents highlighted search, findability and confidence as areas where improvements could make a meaningful difference to their day-to-day experience. While this is a relatively small sample, the findings may provide a useful benchmark for organisations reviewing their own SharePoint environments.”
The research aims to contribute to ongoing discussions about the evolving role of SharePoint within modern organisations.
The report looks at user perceptions of search, navigation, document management and training, offering insights for IT leaders, intranet managers and digital workplace teams seeking to enhance the user experience.
The findings suggest that adoption remains important, but organisations may also want to consider how effectively employees can find, trust and use the information held within SharePoint.
The full SharePoint User Experience Report explores user perspectives on SharePoint adoption, search, confidence, governance and workplace productivity.
Download the report at www.adepteq.com/the-sharepoint-user-experience-report.
