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Thursday, June 13, 2024

Xelix Introduces Helpdesk, a Gen AI Solution for Vendor Query Management

Xelix, a leading provider of Accounts Payable and Procure-to-Pay software, is proud to announce the launch of its newest solution, Helpdesk.

Designed for enterprises dealing with thousands of vendors, Helpdesk provides an efficient and intelligent method for managing vendor queries.

With advanced AI and security features and integration with ERP systems and AP mailboxes, Helpdesk enables AP teams to resolve vendor queries quickly. As a result, organisations will face fewer vendor-related disruptions, safeguarding their cash flow, reputation, and customer loyalty.

“We’re excited to bring Helpdesk to market and to help businesses streamline vendor query management. Our team has worked hard to develop a purpose-built platform for Accounts Payable that is accurate, intelligent, and secure.”

“We can’t wait to see our customers put it to work and get back hundreds of hours each quarter,” said Paul Roiter, CEO & Co-Founder of Xelix.

Helpdesk includes a range of features designed to enhance existing AP ticketing and vendor query processes. Key features include:

  • Email categorisation and ticket creation: Helpdesk reads, understands, and categorises vendor emails, extracting key information to create detailed support tickets. AP teams can easily track and prioritise vendor tickets, ensuring timely resolution of issues and enquiries.
  • Automated response generation: After understanding vendor emails, Helpdesk locates relevant information within the user’s ERP system to generate intelligent responses back to vendors, saving AP teams days of effort each month.
  • End-to-end workflow automation: Using Large Language Models (LLMs), Helpdesk triggers the appropriate workflow for each query. In many instances, the workflow is fully automated. For example, when a vendor shares a statement, Xelix recognises it’s a statement, compares the statement data against the AP ledger, generates a statement reconciliation summary containing matches and discrepancies (including reasons for discrepancies), and sends it back to the vendor.
  • Reports and analytics: Helpdesk tracks key metrics and KPIs, enabling AP teams to remain compliant against SLAs, understand vendor query trends, monitor team productivity, and drive process improvements.

Helpdesk is now available to organisations worldwide. To learn more about Xelix’s Accounts Payable Helpdesk and how it can empower your team, visit xelix.com.

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