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Thursday, July 18, 2024

Manhattan Introduces Industry-First Fulfillment Experience Insights Dashboard for Retailers

Manhattan Associates (NASDAQ: MANH), a global supply chain commerce authority, has today unveiled its Fulfillment Experience Insights dashboard. This innovative tool is designed to offer retailers a real-time analysis of how their omnichannel fulfillment operations compare with the broader industry. The dashboard represents a significant advancement in continuous benchmarking, enabling retailers to see how they fare against a wide array of peers and competitors, effectively overcoming the usual delays found in traditional benchmarking tools.

Incorporated into Manhattan Active® Omni, this novel capability provides a singular view of key digital order fulfillment metrics, including store pickup conversion, shorts and abandonment, and fulfillment timeframes. Retailers can now scrutinize, quantify, and refine their supply chain execution strategies through the use of aggregated and anonymised data from the Manhattan Active cloud ecosystem. This distinctive analytical tool allows for rapid shifting between different timeframes, offering comprehensive insights into the experiences retailers are delivering to their customers.

Discussing the new dashboard, Amy Tennent, senior director of Product Management at Manhattan, said, “Introducing cutting-edge innovation like the Fulfillment Experience Insights Dashboard is one of the reasons Manhattan continues to be ranked the only leader in omnichannel order management. For the first time ever, retail operations teams can see exactly how they are performing against the rest of the industry. This is a complete game changer, because they now have a starting point to begin creating more efficiency and improving fulfillment performance for their customers.”

Manhattan’s development of this solution is enabled by its extensive experience working with hundreds of leading global brands, which use its fulfillment execution tools to handle millions of orders weekly. Utilizing this deep knowledge, Manhattan has identified the essential performance indicators vital for fostering growth and maximising revenue.

Following last year’s introduction of the first-of-its-kind Unified Commerce Benchmark, which analysed 286 customer experience capabilities across four segments, it was evident that the ‘Promising & Fulfillment’ segment lagged behind others. Manhattan’s new dashboard offers retailers real-time insight into this critical area, aiding them in becoming frontrunners in Unified Commerce.

For a demo or more details, visit Manhattan’s Booth #3639 at NRF 2024.


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