Cemplicity, the international provider of digital patient feedback and analytics, has announced a strategic partnership with Picker, the originator of the person-centred care concept and a global leader in experience-based approaches to improving care quality.
At a time of rapid digital and AI-led change, the collaboration stands out by ensuring technology is used as a tool to strengthen people’s voices rather than an end in itself. By combining expertise, Picker and Cemplicity will turn experience data into real-time insights that improve clinical care, operational efficiency, and organisational outcomes.
The partnership unites two long-standing organisations with complementary strengths. Since 1986, Picker has pioneered research into what matters most to patients and staff as they move through health and care systems, playing a critical role in developing NHS national programmes and setting benchmarks that continue to influence international best practice.
Cemplicity, founded in 2013, has worked alongside Picker for several years, providing the digital platforms that enable clients to use Picker’s measurement tools effectively, driving engagement and ensuring feedback is rapidly actionable.
“Trusted Expertise, Transformative Impact”
By combining Cemplicity’s advanced technology with Picker’s evidence based survey frameworks, providers will gain a uniquely powerful capability: the ability to listen at scale, benchmark internationally, and embed insights directly into decision-making to improve outcomes and sustain growth.
“This partnership is grounded in a shared belief that better care starts with listening. By working together and using our science and technology, we’re equipping providers with the insight and support they need to understand experiences more deeply and turn that understanding into meaningful change.” – Blaik Wilson, Chief Executive Officer at Cemplicity
“Picker’s reputation is grounded in rigorous, high-quality research alongside a commitment to improving care quality through, experience-led approaches. By partnering with Cemplicity, we are making experience insights more accessible, meaningful, and impactful, enabling providers to deliver care that is truly person-centred, wherever they operate.” – Phillip Stylianides, Chief Operating Officer at Picker.
